Exchange and Return Policy

EXCHANGES and RETURNS

We do not accept goods, issue exchanges or refunds for goods returned for Change of Mind. Please choose carefully

Exchange of size - Requests must be received within 5 days of goods being received.

Should you need a different size than ordered / delivered, please first check Size availability on the website. EMAIL us ( questions@astismittens.com.au ) to request a SIZE EXCHANGE AUTHORITY. Please include a PHONE NUMBER and  suggest an alternate bead design if your original design is no longer available in your size.

Note: Goods must be returned within 3 days of issue of Authority in UNUSED / UNWORN / AS NEW condition with all tags attached plus canvas storage bag.
* Please use a Signature on Delivery mail service to the address shown in your Exchange Authority.

We will advise by phone when your goods are received by us and to arrange Postage Payment of $20. Replacement goods will be mailed that same day.

We will do our best to accomodate your Exchange Request but please read our Size Guides before ordering, as stocks are limited.

Fault in goods
All Astis goods are carefully checked for all / any faults which may affect wear before dispatch from the US. They are inspected again before disatch to you. Astis goods are handmade so small anomalies between the pairs should be expected - part of the charm of Handmade and Astis are sold under these conditions.

However

Should you find a fault which affects use or wear, within 2 days of delivery you must EMAIL a Notice of Fault plus photo clearly showing the fault and request a FAULT EXCHANGE AUTHORITY. Please include a YOUR PHONE NUMBER. Goods must be returned to us using a Signature on Delivery mail service within 3 days of gaining your Authority. Ensure all original labels attached as received and be in UNWORN / UNUSED / NEW condition and with canvas storage bag included.
We will exchange the item at our cost.
As Astis stocks are limited, please suggest an alternate bead design. We will do our best to accomodate your request.

BEFORE YOU SEND BACK -
1. Contact Astis in Australia by email to obtain the appropriate Return Authority for your situation
2. CHECK THE SITE for possible other design / size options and include in your email
3. Ensure all tags are still attached, item is new, unworn, unmarked, undamaged
4. Ensure canvas storage bag is included AND copy of Return Authority enclosed
5. Send back using a  "Signature on Delivery" mail service such as Registered Mail.
6. Return to the address advised in your Return Authority.

Please email your request for an appropriate Return Authority
to
questions@astismittens.com.au

If you are heading OS and need to discuss an urgent exchange please phone us direct on  (+61)0439 564 607

 
Contact Us in Australia
P: +61 (0) 439 564 607  
E: questions@astismittens.com.au
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LAWYATT
ABN 86862054958

 


Based in Sydney Australia as the exclusive importer and distributor of Astis products into Australia.
Privacy Statement: We will not share your details with any other party, Supplied information is used to complete your Orders ONLY.
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