Exchange and Return Policy

EXCHANGES and RETURNS
This business operates under Australian Consumer laws. We want you to be happy with your purchase and will try to accomodate all reasonable requests. Please note that stock does sell out and designs will not be restocked that season. Some designs are also deleted each year to allo wfor new ones and bead designs may not be re-introduced, restricting exchange options.

We do not accept goods, issue exchanges or refunds for Change of Mind. Please choose your design and style carefully
We will issue return authorities for:
Incorrect Size ( you must pay all replacement Postage costs)
Faults, Incorrect order fulfillment ( Postage and replaced at our cost) 

Exchange of size - Requests must be received within 5 days of date of goods being received by purchaser as tracked by Australia Post.

* First check Size availability on the website:www.astismittens.com.au.
* EMAIL us ( questions@astismittens.com.au ) requesting a SIZE EXCHANGE AUTHORITY.
*
Please include your PHONE NUMBER* and 
* S
uggest an alternate bead design if your original design is no longer available in your size.

Note: Goods must then be returned within 5 days of Date of Issue of Authority.
* Goods must be UNUSED / UNWORN / AS NEW with all tags attached plus canvas storage bag.

* Please return using a Tracked Delivery mail service  ( Australia Post  preferred) to the address shown in your Exchange Authority
*Supply us with the Tracking Number by email. Goods must be received by us before any replacement item is shipped.


We will advise by phone*  ( please include your phone number in all Return requests ) when your goods are received, to arrange your PayPal Postage Payment of $15 for standard domestic  Australia postage. Replacement goods will be mailed the next business day  after the payment is received.

We will do our best to accomodate your Exchange Request but please read our Size Guides before ordering, as stocks are limited.

Fault in goods

All Astis goods are carefully checked for all / any faults which may affect wear before dispatch from the US. They are inspected again before dispatch to you from the Australian stock holding. Astis goods are handmade so small anomalies between the pairs and beaded designs should be expected - part of the charm of being Handmade -  and Astis are sold under these conditions.
However
Should you find a fault which affects use or wear, within 5 days of delivery
EMAIL a request for FAULT EXCHANGE AUTHORITY.
* Include photos clearly showing the fault
Please include YOUR PHONE NUMBER.

Goods must be returned to us using a Tracking Delivery mail service within 5 days of the date of issue of your Authority.
* Ensure all original labels are attached as received .Goods must be UNWORN / UNUSED / NEW condition and with canvas storage bag included.
* PLEASE ADVISE US OF THE TRACKING No, once you have it
* As Astis stocks are limited, please suggest an alternate bead design. We will do our best to accomodate your request.
* Faulty goods will be replaced or repaired to standard at our cost

BEFORE YOU SEND BACK -
CHECK THAT YOU PURCHASED FROM www.astismittens.com.au.. We cannot exchange any Astis goods purchased elsewhere including from www.astis.com 
then
1. Contact Astis in Australia by email  ( questions@astismittens.com.au) to obtain the appropriate Return Authority for your situation
2. CHECK THE WEBSITE for possible other design / size options and include these in your email
3. Ensure all tags are still attached, item is new, unworn, unmarked, undamaged
4. Ensure canvas storage bag is included AND copy of Return Authority enclosed with your return
5. Send back using a  "Tracked  Delivery" mail service and provide the TRACKING No. to us
6. Return to the address advised in your Return Authority.

Please email requests for an appropriate Return Authority to:
questions@astismittens.com.au

If you are heading overseas and need to discuss an urgent exchange please mark your email as URGENT and include your phone number or call us on (+61)0439564607.

 
Contact Us in Australia
E: questions@astismittens.com.au
© Copyright 2016
LAWYATT
ABN 86862054958

 


Based in Sydney Australia as the exclusive importer and distributor of Astis products into Australia.
Privacy Statement: We will not share your details with any other party, Supplied information is used to complete your Orders ONLY.
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